Grievance officer

Last updated: 27 September 2026

In line with the Information Technology Act, 2000 and its rules, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, Mitesh Bhavsar has appointed a Grievance Officer for complaints about BCEIE, including complaints about your personal data.

• Name: Mitesh Bhavsar
• Designation: Grievance Officer
• Email: support@bceie.com
• Address: MB Internet Pvt Ltd, Ahmedabad, Gujarat
• Hours: Monday to Friday, 10:00–18:00 IST (except public holidays)

How to raise a complaint

Email support@bceie.com from the address linked to your BCEIE account and include:

• a short description of the problem;
• relevant details such as dates, screenshots, invoice number or Razorpay payment ID;
• what you would like us to do.

Timelines

• We acknowledge your complaint within 48 hours.
• We resolve it within 30 days of receiving it, and tell you the outcome.
• Requests about your personal data (access, correction, erasure, withdrawing consent) are also answered within 30 days.

If you are not satisfied

• For consumer complaints you can contact the National Consumer Helpline: call 1915 or visit consumerhelpline.gov.in.
• For complaints about personal data, once you have used our grievance process, you can approach the Data Protection Board of India.

For general questions that are not complaints, write to support@bceie.com.