Cancellation and refund policy
Last updated: 27 September 2026
This policy applies to BCEIE subscriptions sold by Mitesh Bhavsar. It is part of our Terms of use.
Launch offer
While our launch offer is running, every plan is free. We do not ask for card or UPI details and nothing is charged, so there is nothing to cancel or refund. When the offer ends, your account moves to the Free plan unless you choose a paid plan yourself.
Free trials
If you start a free trial of a paid plan, you can cancel at any time before the trial ends from Billing in the app. You will not be charged. If you do not cancel, the first payment is taken when the trial ends.
Cancelling a subscription
- You can cancel at any time from Billing in the app, or by emailing support@bceie.com.
- Cancellation stops future renewals. You keep your plan until the end of the period you have already paid for, and then move to the Free plan.
- Cancelling UPI Autopay or card mandates directly with your bank also stops renewals, but please cancel in the app too so your account is updated.
Changing plans
- Upgrades (for example Pro to Trader, or monthly to yearly) take effect immediately. Razorpay adjusts the charge for the rest of the current period.
- Downgrades take effect at the end of the current billing period. There is no refund for the rest of that period.
Refunds
Subscription fees are for access to a digital service, so payments are generally not refundable once a billing period has started, including for periods you did not fully use. We will refund you in full in these cases:
- you were charged more than once for the same period;
- you were charged after you had cancelled, or after your trial was cancelled in time;
- a payment was taken but your plan was not activated and we could not fix it within 3 working days;
- the Service was unavailable to you for more than 72 hours in a row because of a fault on our side (refund for the affected days, on request);
- we close your paid account without cause, or remove a core feature of your plan (refund for the unused part of the period).
In any other exceptional situation, write to us — we will look at every request fairly.
How to request a refund
Email support@bceie.com within 30 days of the charge, from the address linked to your account, with the invoice number or Razorpay payment ID. We will reply within 2 working days. Approved refunds are sent to the original payment method within 7 working days; your bank may take another 5–10 working days to show it. Refunds include the GST charged on the refunded amount.
Chargebacks
If there is a problem with a charge, please contact us before raising a dispute with your bank — it is usually faster. Accounts with an open chargeback may be paused until the dispute is resolved.
Contact
Billing questions: support@bceie.com. Complaints: our Grievance officer.